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Questions about your account, payment, or MT5 credentials? Reach out directly or open a ticket inside your dashboard.

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For billing and account issues, send an email to our support team.

Logged-in users can start a conversation inside the dashboard support tab.

We monitor tickets during forex market hours, Sunday 22:00 UTC through Friday 22:00 UTC. Responses outside these hours may be slower.

I paid but did not receive MT5 credentials. Make sure your payment was confirmed. You can retry from the Dashboard → Entries tab, or contact support.
How do I withdraw winnings? Use the Dashboard → Withdraw tab and submit a request with your wallet or bank details.
Can I use a trading robot? No. EAs, bots, HFT, and hedging are forbidden and will result in disqualification.